CleanSweep frequently asked questions

CleanSweep is a Windows 10/11 utility that uninstalls programs together with their leftover files, folders and registry entries, cleans junk files and manages startup apps. It backs up everything it removes so it can be restored. It is made by Tetono in Thailand.

Windows Settings runs a program’s uninstaller and stops there. CleanSweep runs the same uninstaller, waits until it has really finished, then scans for the files, registry keys, shortcuts and other traces it left behind, and backs them up before removal. See the full comparison.

Windows 10 and Windows 11, 64-bit. It uses .NET Framework 4.8, which is already included in both, and the installer is about 2 MB. CleanSweep is for Windows 10/11 only; there is no Mac or Linux version.

This website and the installer are in English. The app’s interface is English and Thai.

No. SafetyGuard always refuses to delete the Windows folder, Program Files, AppData, the Start menu and critical registry keys. It never touches Documents, Downloads, Pictures, Music, Videos or OneDrive, and on the desktop it only removes shortcuts.

Yes, always. Every registry, service, scheduled task and PATH removal is backed up, and files go to the Recycle Bin by default. Open Restore in CleanSweep to roll back. Restoring is always free.

It means CleanSweep doesn’t have enough evidence that the item belongs to the program you removed, for example a folder with a similar name or one inside another user’s profile. Unsure items are never pre-selected. If in doubt, leave them. Learn more on the safety page.

No. There is no usage telemetry, and lists of your files or programs never leave your PC. When you activate Pro, the app sends only your license key, a one-way hashed machine ID and the app version to verify the license.

The free edition uninstalls programs one at a time with a standard leftover scan, cleans Windows junk, manages startup apps, shows your Smart Scan score, finds large files and restores anything it removed. It’s free forever, with no ads and no bundled software.

Pro adds batch uninstall, a deep leftover scan, force uninstall, the install monitor, bloatware removal, deep junk cleanup with an automatic weekly schedule, system-wide leftover repair, and smart features such as one-tap Smart Clean. See the full table on the pricing page.

Yes. Start a 7-day free trial inside the app, no card required, once per PC. When it ends, CleanSweep goes back to the free edition and you’re never charged.

CleanSweep Pro is US$14.99, paid once. There’s no monthly or yearly fee. One license covers 3 PCs and includes free updates for all 1.x versions. Charged in US dollars. Your bank converts it if your card uses another currency.

Credit and debit cards, Apple Pay and Google Pay, through Stripe’s secure checkout. We never see or store your card details. Taxes may apply where required and are shown at checkout.

Your key appears on the thank-you page right after payment. Copy it into CleanSweep under Unlock Pro. If you buy inside the app, Pro activates automatically.

No. Uninstall CleanSweep from the old PC to release its seat, then use the same key. If the old PC no longer works, or all 3 seats are taken after a Windows reinstall, email [email protected] and we’ll free up a seat.

Go to the key recovery page and enter the email you used to buy; we’ll send the key there. You can also email [email protected] with your Stripe receipt.

Yes. Email [email protected] within 14 days of purchase for a full refund, no questions asked. The key is then deactivated. See the refund policy.

The installer isn’t code-signed yet, so Windows cautions you about unsigned apps. Choose “More info”, then “Run anyway” to continue, and check the SHA-256 checksum on the download page if you’d like to verify the file.

Uninstalling programs installed for all users, and cleaning some system files, require administrator rights, just like Windows’ own tools. If CleanSweep runs without them, it tells you which features are limited and offers to restart as administrator.

Uninstall it from Settings › Apps like any other app. Its uninstaller removes CleanSweep’s scheduled task, asks whether to delete its data in %ProgramData%\CleanSweep, and releases the license seat for that PC. Nothing is left behind.

Email [email protected] about anything: questions, licensing, refunds or feedback. We reply in English or Thai.